Shipping Policy of Pronasopic

Effective Date: January 4, 2025

Thank you for shopping with Pronasopic! Our Shipping Policy provides important information about how we handle orders, shipping methods, and delivery times to ensure a smooth shopping experience. Please review the details below regarding our shipping procedures.

1. Shipping Methods and Availability

We offer a variety of shipping options to meet your needs. Shipping availability depends on your location, and we provide both domestic and international shipping to select regions. During checkout, you will have the opportunity to select the most suitable shipping method based on your location and preferences.

2. Domestic Shipping (United States)

  • Standard Shipping:
    • Estimated Delivery: 5-7 business days
    • Available for all U.S. orders.
  • Expedited Shipping:
    • Estimated Delivery: 2-3 business days
    • Available for most U.S. orders (extra charges apply).
  • Overnight Shipping:
    • Estimated Delivery: 1 business day
    • Available for most U.S. orders (extra charges apply).

Please note that delivery times are estimates and can vary depending on factors such as location, weather, and shipping carrier delays.

3. International Shipping

  • We offer international shipping to select countries. International shipping fees and delivery times will vary based on the destination.
  • International Delivery Time: Typically, international shipments may take between 7-21 business days to arrive, depending on the country and customs processes. Delivery times are estimates and can be subject to delays based on customs or local carrier processes.

Customs duties, taxes, or other import fees may apply and are the responsibility of the recipient. We recommend checking with your local customs office for further details regarding potential fees.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight of your order, the shipping destination, and the shipping method chosen. We strive to provide competitive shipping rates to our customers, and any applicable fees will be clearly displayed during checkout.

  • Free Shipping: From time to time, we may offer free shipping promotions. Please check our website or subscribe to our newsletter for updates on such offers.

5. Order Processing Time

  • Once we receive your order, we will process it within 1-2 business days (excluding weekends and holidays).
  • Orders placed after 2:00 PM (EST) or on weekends/holidays will be processed on the next business day.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (if applicable). You can use the tracking number to monitor the progress of your shipment.

7. Delays and Issues

While we strive to process and ship orders as quickly as possible, unforeseen delays may occur due to factors such as high order volume, weather conditions, or carrier issues. If your order experiences a significant delay, please contact us for assistance.

  • Lost or Damaged Packages: In the rare case that your order is lost or damaged during shipping, please contact our customer support team immediately at info@pronasopic.com or (910) 205-0133. We will work with you to resolve the issue.

8. Shipping Restrictions

  • P.O. Boxes: We do not ship to P.O. Box addresses for certain shipping methods.
  • International Restrictions: Some products may not be available for international shipping due to restrictions or regulations in certain countries.

9. Delivery Confirmation

  • All shipments are confirmed with a tracking number (where applicable). Please ensure that someone is available to receive the delivery at the provided shipping address. If you are not available, the carrier may leave the package at your door, or attempt redelivery.

10. Shipping Address

  • Please ensure that the shipping address you provide is accurate and complete. We cannot be held responsible for delays or failed deliveries due to incorrect or incomplete addresses. In the case of a returned shipment due to an incorrect address, the customer will be responsible for the cost of reshipping the order.

11. Customer Service

If you have any questions about your order status, shipping options, or need assistance, our customer service team is here to help:

Thank you for choosing Pronasopic! We are committed to providing you with the best shipping options to deliver your premium food products in a timely and secure manner.