Sales Policy of Pronasopic

Effective Date: January 4, 2025

Thank you for shopping with Pronasopic! Our Sales Policy outlines the terms and conditions under which we sell our premium food products to ensure transparency and a smooth shopping experience. By placing an order with us, you agree to the following terms.

1. General Sales Terms

  • Eligibility: To place an order on our website, you must be at least 18 years of age and have a valid credit card or payment method. By completing a purchase, you represent that you meet these eligibility requirements.
  • Order Acceptance: Your order will be considered accepted once we confirm the payment and process your order. However, we reserve the right to refuse or cancel an order if there is an issue with the payment or if we detect fraud or any other irregularities.
  • Product Availability: We strive to ensure that all products are available for purchase. However, if a product is out of stock, we will notify you as soon as possible, and you may choose to wait for restocking, select an alternative product, or cancel your order for a refund.

2. Pricing and Payment

  • Prices: All prices listed on our website are in U.S. Dollars (USD) and are subject to change without prior notice. Prices do not include taxes, shipping fees, or any other additional charges.
  • Taxes: Sales tax will be calculated at checkout based on your shipping address. You will be able to review the final cost, including any taxes and shipping fees, before completing your purchase.
  • Payment Methods: We accept various payment methods including:
    • Credit and Debit Cards: Visa, MasterCard, American Express, Discover
    • PayPal
    • Apple Pay
    • Google Pay
    • Pronasopic Gift Cards (if applicable)

Payments will be processed through secure payment gateways to ensure the protection of your payment information. You must ensure that all provided payment information is correct and up-to-date.

3. Order Processing

  • Processing Time: After receiving your order, we will process and dispatch it within 1-2 business days (subject to product availability). If there are any delays, you will be notified immediately.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. After your order is dispatched, you will receive a shipping confirmation email with tracking information.

4. Shipping and Delivery

  • Shipping Methods: We offer multiple shipping options to meet your needs, including standard and expedited shipping. Shipping costs are calculated at checkout based on your location, the weight of the products, and the chosen shipping method.
  • Delivery Time: Estimated delivery times will vary based on your location. Please refer to our Shipping Policy for more detailed information on delivery times and shipping restrictions.
  • International Shipping: We offer international shipping to select countries. Additional fees, customs duties, and taxes may apply to international orders.

5. Discounts, Coupons, and Promotions

  • Promotions: From time to time, we may offer discounts, promotions, or coupon codes. All promotional offers are subject to specific terms and conditions, including expiration dates, product exclusions, and eligibility requirements. Discounts and promotions cannot be combined unless explicitly stated.
  • Gift Cards: If you use a gift card to make a purchase, the balance will be applied to your order total. Any remaining balance on the gift card can be used for future purchases.

6. Order Cancellation

  • You may cancel your order before it is shipped by contacting our customer service team at info@pronasopic.com or calling (910) 205-0133. Once your order has been processed and shipped, it cannot be canceled, but you may initiate a return once you receive the product, following our Return and Refund Policy.

7. Returns and Refunds

  • Return Eligibility: We accept returns within 30 days of the delivery date, provided the product is in its original, unused condition. Perishable items (such as food products) are non-returnable unless they arrive damaged or defective.
  • Refunds: Once your return is received and inspected, we will process your refund, typically within 7-10 business days. Refunds will be issued to the original payment method, and you will be notified via email.

For more detailed information on returns, please refer to our Refund and Returns Policy.

8. Customer Service

If you have any questions regarding your order, need assistance, or want more information about our products, our customer service team is here to help.

9. Liability Limitations

  • Product Information: We make every effort to ensure the accuracy of product descriptions, prices, and availability. However, we cannot guarantee that all information is error-free. In case of any discrepancies, we will inform you promptly and offer alternative solutions.
  • Liability: Pronasopic is not liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products. Our liability is limited to the total purchase price of the product(s) in question.

10. Changes to the Sales Policy

We reserve the right to update or change our Sales Policy at any time. Any changes will be reflected on this page, with the updated effective date. By continuing to use our services after such changes, you agree to be bound by the revised policy.

Thank you for choosing Pronasopic! We are committed to providing high-quality products and excellent customer service. If you have any questions or concerns, don’t hesitate to contact us.