Payment Policy of Pronasopic

Effective Date: January 4, 2025

Thank you for shopping with Pronasopic! Our Payment Policy outlines the accepted payment methods and important information regarding your purchase process. Please take a moment to review the following details to ensure a smooth and secure transaction.

1. Accepted Payment Methods

We accept the following payment methods for your convenience:

  • Credit and Debit Cards:
    • Visa
    • MasterCard
    • American Express
    • Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Pronasopic Gift Cards (if applicable)

Note: All payment transactions are processed securely through encrypted payment gateways to protect your payment details.

2. Payment Authorization

  • By placing an order on our website, you authorize Pronasopic to charge the provided payment method for the full purchase amount, including any applicable taxes, shipping fees, and additional charges.
  • You agree to provide accurate and up-to-date payment information. If your payment method is declined, we may attempt to contact you for an alternative form of payment.

3. Payment Security

  • We use secure and trusted payment processing systems to ensure that your payment information is protected. All transactions are encrypted using industry-standard security measures.
  • Pronasopic does not store your payment details (e.g., credit card numbers) on our servers. All sensitive data is handled through our trusted third-party payment processors, which comply with the highest security standards.

4. Billing Information

  • You are responsible for ensuring that the billing information you provide is correct and complete. This includes your name, address, payment details, and contact information. Any discrepancies may result in delays or errors in processing your order.
  • If we cannot verify your payment information or if there is an issue with your payment, we will contact you to resolve the problem.

5. Order Payment and Confirmation

  • Order Placement: Once your payment is successfully processed, you will receive an order confirmation email. This email will include a summary of your order details.
  • Payment Completion: Payment is required in full before your order is processed and shipped. Once we have successfully received and verified your payment, we will send a shipping confirmation email with tracking information (if applicable).

6. Sales Tax

  • Sales tax will be applied to orders based on your shipping address and the applicable state or local tax rate. The tax amount will be calculated and displayed at checkout.
  • International Customers: Sales tax or value-added tax (VAT) may apply depending on your location. Any additional duties or taxes are the responsibility of the customer and may be collected by customs.

7. Currency

  • All transactions on Pronasopic are conducted in U.S. Dollars (USD). If you are purchasing from outside the United States, please be aware that your bank or payment provider may apply currency conversion fees or additional charges based on their terms.

8. Payment Errors

  • If you believe there has been an error with your payment, please contact us immediately at info@pronasopic.com or (910) 205-0133. We will investigate the issue and take the necessary steps to resolve it.

9. Refunds and Adjustments

  • If there is an issue with your order and a refund is requested, the refund will be issued to the original payment method used for the transaction. Please refer to our Refund and Returns Policy for more information.
  • Any adjustments to your order or payment may result in a credit or refund to your original payment method, depending on the nature of the issue.

10. Payment Fraud Prevention

  • Pronasopic reserves the right to verify any payment and order details to prevent fraud. If we detect any suspicious activity, we may contact you for additional verification or cancel the order at our discretion.

11. Customer Support

If you have any questions or need assistance with your payment, please feel free to reach out to our customer support team:

Thank you for choosing Pronasopic! We aim to provide a seamless and secure payment experience to ensure that you can confidently shop for premium food products with us.