Refund and Returns Policy of Pronasopic

Effective Date: January 4, 2025

Thank you for shopping with Pronasopic! We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please read our Refund and Returns Policy below to understand the steps and conditions for returning products and receiving a refund.

1. Returns Eligibility

To be eligible for a return or refund, the following conditions must be met:

  • Timeframe: Returns must be initiated within 30 days of the delivery date. After 30 days, we unfortunately cannot offer a refund or exchange.
  • Condition of Products: Products must be unused, unopened, and in their original packaging. Perishable items, such as gourmet food, are not eligible for return unless they arrive damaged or defective.
  • Proof of Purchase: A receipt or proof of purchase is required for all returns and refunds.

2. Non-returnable Items

Certain items are non-returnable and are not eligible for a refund. These include:

  • Perishable food products (unless damaged or defective upon arrival)
  • Opened or used products
  • Gift cards

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@pronasopic.com or call us at (910) 205-0133 with your order number and a brief explanation of the issue. We will guide you through the return process.
  2. Return Authorization: Once your return request is approved, we will send you a Return Authorization Number along with instructions on how to return the product.
  3. Return Shipping: You are responsible for the return shipping costs, except in cases where the product is defective, damaged, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned items.

4. Refunds

Once we receive your returned product and verify its condition, we will process your refund. Please note the following:

  • Processing Time: Refunds will be processed within 7-10 business days after we receive the returned product. Depending on your payment method, it may take additional time for the refund to appear in your account.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase. If the original payment method is unavailable (e.g., closed bank account or credit card), we may issue a refund via store credit.

5. Exchanges

If you would like to exchange an item for a different product, please follow the return process and place a new order for the desired item. We currently do not process direct exchanges.

6. Damaged or Defective Items

If your product arrives damaged or defective, please contact us immediately at info@pronasopic.com or call (910) 205-0133. We will work with you to resolve the issue, either by issuing a refund, replacement, or store credit.

To help us process your claim, please provide the following:

  • Photos of the damaged or defective item
  • A description of the issue
  • Your order number

7. Cancellations

If you wish to cancel an order, please contact us as soon as possible. We can only cancel orders before they are shipped. Once the order has been processed and shipped, it cannot be canceled, but you may return the product after receiving it, subject to the conditions of our return policy.

8. Shipping Fees

Shipping fees are non-refundable, and you will be responsible for return shipping unless the item was damaged, defective, or an error was made on our part.

9. Customer Support

If you have any questions or need assistance with a return or refund, our customer support team is available to help. Please contact us:

We are committed to providing you with high-quality products and a great shopping experience. If you have any concerns about your order, please reach out to us, and we will do our best to assist you. Thank you for choosing Pronasopic!